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Giving the Gift of Goodness: An Exploration of Socially Responsible Gift-Giving

机译:馈赠善良的礼物:探索对社会负责的馈赠礼物

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摘要

Previous research demonstrates that consumers support firms' CSR activities, and increasingly demand socially responsible products and services. However, an implicit assumption in the extant literature is that the purchaser and the consumer of the product are the same person. The current research focuses on a unique form of socially responsible consumption behavior: gift-giving. Through 30 depth consumer interviews, we develop a typology of consumers based on whether consumers integrate CSR-related information into purchases, and whether the purchases are for themselves or for others (i.e., gifts). We find that in some instances, consumers actively avoid purchasing products from socially responsible organizations and do so with the intention of managing their impressions with the gift recipient. This is counter to previous research that suggests consumers often choose to make socially responsible consumption decisions in efforts to satisfy self-presentation concerns. In addition, the decision to engage in socially responsible consumption for oneself but not for others was motivated by a variety of factors including the role of the recipient and a concern over the credibility of socially responsible gifts. Finally, some participants who do not incorporate CSR into their own personal consumption chose gifts based on a variety of CSR activities in an effort to build awareness for socially responsible organizations.
机译:先前的研究表明,消费者支持企业的CSR活动,并且越来越需要对社会负责的产品和服务。但是,现有文献中的一个隐含假设是产品的购买者和消费者是同一个人。当前的研究侧重于一种对社会负责的消费行为的独特形式:送礼。通过30次深度消费者访谈,我们根据消费者是否将与CSR相关的信息整合到购买中,以及购买是为自己还是为其他人(即礼物)开发出消费者的类型。我们发现,在某些情况下,消费者会积极避免从对社会负责的组织中购买产品,而这样做的目的是与礼品接收者一起管理印象。这与先前的研究相反,该研究表明,消费者经常选择做出对社会负责的消费决策,以努力满足自我表现的关注。此外,决定自己参与而不是他人进行社会责任消费的决定是受多种因素影响的,其中包括接受者的角色以及对社会责任礼品的信誉的担忧。最后,一些未将CSR纳入自己个人消费的参与者选择了基于各种CSR活动的礼物,以增强对社会责任组织的认识。

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